Google Google

Not long before Godaddy got hacked and taken down for a few hours the other day, I noticed that my band’s website domain wasn’t working quite right. Even after the company had fully recovered, I just couldn’t get things fixed. I fiddled with relevant settings throughout much of the day, and finally, after I should have been in bed for the night, I called Godaddy’s support line.

The nice man put me on hold while he investigated the situation, but then only had this to say: “I see nothing wrong here. I think the problem might be on Google’s end of things, since your domain is registered through Blogger,” he said. “It looks like you’ll have to call Google to see if they can help, since everything checks out fine on this end of things.”

“Call Google?” I said. “Umm, how can I call Google? Do you have a phone number?”

“I don’t,” he said. “I guess you’ll have to, uh”–and here his voice shaped an ironic smile–”Google that.”

(Epilogue: In my search for assistance, I came across a notice stating that the issue I was calling about was known. It was, in fact, a Google problem, and is still being worked on.)