On Friday while visiting M’s parents, we stopped at a Tractor Supply store where I bought a live trap for the groundhog that still lives near our garden and an eGrip trowel made by Corona Clipper Inc. for digging thistles out of our yard.
I wreaked havoc on two thistles before it broke.
UPDATE: Apparently Corona Clipper Inc. has excellent customer service. See comments.
6 Comments
brother
i wonder how many times you can use that warranty before they give you a good one
mardav
that's a bummer. give me the receipt and the item and i'll return it for you. dhc
or is there a tractor supply in your area?
Chris Sabbarese
Just came across your post and wow, those must have been some tough thistles. While many gardeners had used the same tool with great success, this is indeed unfortunate and I'm sorry to hear this happened. Especially when it says "unbreakable" right on the handle. If you haven't already, please call Corona Clipper customer service line at (800) 234-2547 and we would be happy to replace the tool or get you something different. I'll also forward a link to your post to the product group so they are aware of the problem. Thank you for taking the time to write your post and please accept our sincere apology for the inconvenience.
goodbadi
I called. The lady put me on hold when I was starting to explain the situation, and then came back: "Did you find the model number yet?"
I explained more, and she said, "We don't have a Chris Sabbarese who works here. Hold on."
I listened to more tinny music, then: "Sir? May I have your name and address? We'll ship it June 1st."
Yippee!
Chris Sabbarese
Yikes! Sorry my name didn't get you very far in the customer service process! I only recently began working with the product group and I had forwarded the link to your post directly to the VP of marketing so they would be aware of it. We're still dotting i's and crossing t's in the process however the main thing is that they took care of you & sending out a replacement. Thank you for the follow up comment on your post Goodbadi. Chris
goodbadi
You're welcome, Chris. As I'm becoming older and wiser (at least balder) I'm appreciating more and more just what a gem good customer service is. Thanks for initiating the contact.